Telecommunications Audit Process | Bottom Line Concepts
Bottom Line will conduct an in-depth analysis of all Wireless, Local, Long Distance, Toll-Free, Data, WAN and Teleconferencing-related Telecom services. The goal is to identify and audit the use of all services and determine among other things if any are unused or unneeded. This can be completed, including the audit portion of this project, along with a detailed report on those findings, within the first 3-4 weeks after the project formally kicks off.
Bottom Line will begin with a review of pre-existing voice and network documentation, relevant telecommunications contracts, and services invoices. We will then obtain Customer Service Records (“CSRs”) for each billing number from all carriers and providers. The CSR is used to identify the core components of each monthly charge.
In addition to a complete analysis of all billing from each provider Bottom Line will look at the telecom environment in detail at a location level to determine optimization and utilization of services for additional savings and recovery opportunities.
The objectives for this project are to create a complete, centralized inventory of the Client's in-scope voice and data services, allowing Bottom Line to compare contracts (and tariffs) to customer service records invoices and inventory, as well to reduce the Client's ongoing telecom costs by eliminating unnecessary fees and services, correcting any carrier overbilling errors, and securing credits & refunds wherever possible for past billing errors.